To ensure your Metrel appliance tester functions properly and provides accurate readings, it is recommended that you have it calibrated every 12 months. This is also a requirement of the New Zealand Standard.
We provide a full calibration service for all Metrel PAT testers that we sell. Once serviced, you will receive a Calibration Certificate that documents the tester is functioning properly and that the owner has taken reasonable action to maintain it.
One of the biggest challenges of getting your PAT tester calibrated is the turnaround time. Because we understand the urgency and importance of getting your tester calibrated, we ensure the downtime is kept to the minimum possible. That's why we make certain guarantees with regards to how long you need to wait. For Metrel testers, it takes 3-5 business days for the calibration process.
Our Calibration Service
When you have your tester calibrated with us, you'll be updated every step of the way. We'll inform you from the first point of contact and up until the very end where you get back your PAT tester.
If you purchased your Metrel appliance tester through us, we'll send you periodic calibration reminders to ensure your machine is looked after properly.
AS/NZS 3760 Requirements
Getting calibration services done routinely are vital in ensuring the results of your appliance tester stay accurate. In saying this, the general consensus is that PAT testers will basically require a calibration every 12 months, regardless of what type of tester you use.
As stated in the New Zealand Standards AS/NZS:3760:2010:
"The equipment required to carry out the tests detailed in this Standard (AS/NZS 3760) should be subjected to routine verification at regular intervals to ensure it is working correctly and its accuracy is maintained."
FAQs
What locations offer Calibration Services?
Our service center is located in Auckland, but we offer calibration services New Zealand wide. If you’re in another location, simply fill in the form and post your tester to one of our locations and we’ll have it freighted back to you once the service is complete.
What needs to be sent in?
Just the tester itself. We don't require any leads or cases to complete the calibration.
How long does Cailbration take?
Generally calibrating a Metrel PAT tester takes anywhere from 3-5 business days, but this does depend on the number of testers coming in and if there are any issues with the machine. Some units may need to be sent to a third-party repair agent if there are specific concerns that need to be addressed but we do keep you updated every step of the way.
What happens if my unit has a fault?
Please note down any faults or issues you are experiencing on the calibration form that goes with your tester. Our technicians will assess the faults and provide quotes for any repairs that may be required. Repairs are not included in the standard calibration cost.
Can I order acessories at the same time?
We can definitely include other tags and accessories with your calibration service if you require. Just note down the accessories you wish to purchase on the calibration form and we will add them to your invoice.
When do I need to pay for Calibration?
We will contact you via phone or email when your calibration is complete and payment is required. We accept credit card payments or EFT transfers. Please note, payment is required before we release your tester.
What do I recieve once Calibration is complete?
We will provide you with a Calibration Certificate, which documents the service that has been performed on your tester, along with a calibration sticker on the tester itself to indicate when it is next due.
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